Officer- Customer Service

Join to apply for the Officer- Customer Service role at First Abu Dhabi Bank (FAB)OverviewJoin to apply for the Officer- Customer Service role at First Abu Dhabi Bank (FAB).Core ResponsibilitiesActively sell/cross-sell asset and liability products to new and existing customersPrepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing UnitReceive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)Encourage customers to build their balances with the bank in order to migrate to higher customer programsGenerate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centersEducate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channelsAttract new customers to branch through personal relations and existing customer referralsRespond to call center regarding customer inquiries forwardedMeet individual sales targetsParticipate in and potentially lead daily retail sales team meetingsOnline & Mobile Banking: Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls and carryout online demonstrations and assist with mobile app demo and customer downloadNPS: Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaintsInteraction with colleagues/internal stakeholders and ensure completion of Mandatory trainingsJob Specific AccountabilitiesAgree on personal sales targets with the retails sales manager and the branch manager.Key Performance IndicatorsAdherence to policies, processes, and procedures both internally and externallyWork closely with the ABM to achieve agreed on sales targetsDevelopment of new sources of business.QualificationsHigh School graduatedYears & Nature Of Experience2 years’ relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and proceduresSeniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesBanking#J-18808-Ljbffr