Officer- Customer Service (Emiratized Role)

Company DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.Job DescriptionWe are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales, and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.Achieve sales targetsServe as the primary point of contact for customer inquiries, concerns, and requestsRespond to customer queries through various channels, including phone, email, and chatResolve customer issues in a timely and efficient manner, escalating complex problems when necessaryMaintain accurate records of customer interactions and transactions using CRM systemsIdentify and assess customers' needs to achieve satisfaction and provide appropriate solutionsCollaborate with cross-functional teams to improve customer experience and service qualityStay updated on company products, services, and policies to provide accurate information to customersParticipate in ongoing training and development programs to enhance customer service skillsContribute to a positive team environment by supporting colleagues and sharing best practicesQualificationsStrong verbal and written communication skills in both Arabic and EnglishExcellent problem-solving abilities and attention to detailCustomer-oriented mindset with a passion for delivering exceptional serviceProficiency in customer service software and CRM systemsPrevious experience in customer service or a related field (1-2 years preferred)Bachelor's degree preferredIn-depth knowledge of UAE culture and business practicesAbility to remain calm and professional in challenging situationsStrong time management and organizational skillsFlexibility to work in shifts, including weekends and holidays if requiredUAE national status (Emiratization requirement)#J-18808-Ljbffr