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Non-Mainly Manager # CxM & Sales Excellence DICV

Daimler Truck South East Asia

Greater Chennai Area, India₹40,000–₹120,000/moAED 1.8K-5.3K/moToday
IndiaManagerFull Time

Job Description

Tasks Customer Experience Management (Pratham) Design and implement CEM frameworks to ensure “Right First Time” service delivery across all customer touchpoints. Develop VOC (Voice of Customer) programs, analyze feedback data, and drive actionable insights to improve NPS and CES. Ensure seamless int