NOC Operator (L1)

Job Summary (List Format): - Serve as the first line of monitoring and defense for IT systems applications and networks ensuring 24 7 continuous observation. - Monitor dashboards alerts and logs to detect incidents and anomalies. - Perform initial triage and troubleshooting based on standard operating procedures (SOPs) and runbooks. - Escalate unresolved incidents to Shift Lead/L2 support as necessary. - Accurately document and record incidents in the IT Service Management (ITSM) system. - Provide real-time acknowledgment and response to alarms and alerts. - Work collaboratively within a team communicating effectively and following established processes. - Utilize enterprise monitoring tools and ITSM platforms (e.g. ServiceNow BMC). - Maintain a high level of accuracy in incident records and ticket details. - Meet key performance indicators including mean time to acknowledge (MTTA) first-line resolution rate and record accuracy. - Report directly to the NOC Shift Lead (L2). - Preferred qualifications include ITIL v4 Foundation certification and CompTIA Network or Microsoft AZ-900. - Business proficiency in Arabic language is required. Key Skills Feed,Customer Service,Apache Tomcat,ABAP,Application Development,Front Office Employment Type : Full Time Experience: years Vacancy: 1