Network Performance & Reporting Engineer

The Network Performance & Reporting Engineer is responsible for managing and optimizing network performance across the entire network. This role ensures SLA compliance, KPI/KQI monitoring, and continuous improvement of network services while providing accurate reporting and proactive issue resolution.Key Responsibilities:Monitor, analyze, and report on network performance and utilization 24/7.Maintain and improve SLA and KQI/KPI metrics.Open and track tickets for all network performance issues.Prepare daily, weekly, and monthly performance reports for network elements and customer services.Generate improvement reports with actionable recommendations to enhance network performance.Report performance anomalies and analyze recurring failures for escalation.Ensure availability and accuracy of performance data, including after network changes.Generate performance reports following major upgrades or network activities.Proactively identify client issues and coordinate with client service teams for corrective action.Skills & Expertise:Strong understanding of network performance monitoring and reporting.5–7 years’ experienceExperience with Ribbon solutions is preferred; however, experience with Ericsson, Oracle, Nokia, Cisco, or Huawei is also acceptableExperience with SBC, Softswitch, Media Gateway and SREFamiliarity with SLA/KPI/KQI management.Analytical mindset with problem-solving skills.Experience with telecom network elements and performance tools.Arabic language skills: intermediate levelThis is a contract for 12 months, with potential extension for another 2 years#J-18808-Ljbffr