Museum Experience Duty Manager / Zayed National Museum

Museum Experience Duty Manager // Zayed National MuseumAbu Dhabi, Arab EmiratesAbout the job Museum Experience Duty Manager // Zayed National MuseumAbout BLRBLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high-performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.About the RoleBLR WORLD is hiring a Museum Experience Duty Manager to oversee the daily operations and delivery of the museum’s public and educational workshops, tours, and programmes at Zayed National Museum.The Duty Manager will be responsible for ensuring seamless on-site operations, managing the Museum Experience Specialists, maintaining quality and consistency in visitor engagement, and ensuring that every visitor has an exceptional museum experience. The role also includes other responsibilities such as attendance management, performance oversight, staff welfare, and coordination with BLR WORLD’s Account Manager for training, development, and disciplinary procedures.Key ResponsibilitiesSupervise and coordinate the daily operations of the Museum Experience Specialist team, ensuring smooth and timely delivery of workshops, interpretive tours, and public programmes.Monitor staff attendance, punctuality, rotation, and shift performance to ensure adequate coverage at all times.Ensure workshops and tours are delivered to the highest standards, following approved scripts, content, and guidelines set by the Learning and Public Engagement Department.Provide on-the-ground leadership by observing and supporting staff performance, giving real-time feedback, and maintaining team morale and discipline.>Act as the primary point of contact for operational matters during the shift, handling any incidents, visitor feedback, or emergencies professionally and efficiently.Prepare and submit daily, weekly, and monthly reports to the Interpretation Unit Head (Experience) covering: On-ground operational performance, Visitor feedback and incident summaries, Museum Experience Specialists attendance, punctuality, and performance updates.Ensure all required workshop and tour equipment, materials, and resources are available, properly used, and securely stored after use.Manage daily visitor flow, troubleshoot scheduling or logistical conflicts, and ensure smooth transitions between activities and programmes.Support the collection and submission of qualitative and quantitative visitor data for reporting and evaluation.Collaborate with cross-functional teams to resolve operational issues and ensure alignment with museum-wide visitor experience goals.Be flexible and ready to step in to deliver or support programmes during staff shortages or high visitor demand.Oversee the roster planning, shift allocations, and leave requests of the Museum Experience Specialists in alignment with operational needs and museum schedules.Track and approve daily attendance and timesheets, ensuring accuracy for payroll processing in coordination with BLR Account Manager.Conduct regular team briefings, performance check-ins, and monthly one-on-one sessions to identify training needs and performance gaps.Collaborate closely with the Training Manager to assess individual and team performance, identify skill gaps, and develop targeted training and development plans for the Museum Experience Specialists.Support the onboarding and induction of new staff, ensuring they are fully trained on museum operations, health and safety, and visitor engagement standards.Provide coaching, feedback, and mentoring to maintain high levels of motivation, professionalism, and performance.Manage staff welfare, including monitoring workload balance, addressing grievances or interpersonal conflicts, and ensuring a positive and inclusive working environment.Escalate HR-related issues such as absenteeism, misconduct, or performance concerns to BLR WORLD’s Account Manager and ensure proper documentation of actions taken.Collaborate with BLR WORLD’s Account Manager to support performance reviews, recognition programs, and training workshops for continuous professional development.Required ExperienceMinimum of 5 years of experience in visitor services, museum operations, or public engagement roles within a cultural or educational setting.Proven ability to manage teams in a visitor‑facing operational environment.Strong organisational, leadership, and communication skills.Demonstrated excellence in managing workshop or tour delivery logistics, staff scheduling, and real‑time problem‑solving.Knowledge of museum interpretation, audience engagement, and visitor service be