Mobility & iot solution governance specialist

The Mobility & Io T Solution Governance Specialist is responsible for ensuring the effective governance, operational reliability, and performance optimization of Mowasalat’s mobility and Io T platforms. The role acts as a techno‑functional bridge between business users, operations, vendors, and IT, ensuring SLA compliance, strengthening vendor accountability, and promoting continuous service improvement. This position plays a critical role in maintaining the stability, scalability, and governance of mobility systems across transport operations.Main ResponsibilitiesMobility & Io T Systems OversightOversee end‑to‑end performance of mobility platforms, Io T devices, and integrated third‑party systems such as AVL, FMS, CCTV, PIS, sensors, and command‑center integrations.Ensure system stability, scalability, and adherence to operational SLAs.Lead root‑cause analysis for recurring technical issues in collaboration with vendors and IT teams.Serve as the technical‑functional authority for vendor engagement and escalation.Support SLA enforcement, contract interpretation, penalty assessment, and scope clarification.Identify cost‑optimization opportunities across contracts, licenses, and service models.Support procurement activities including RFP development, technical evaluations, and bid assessments.Techno‑Functional BridgingTranslate business requirements into technically feasible actions and constraints.Communicate technical risks and dependencies in business terms.Ensure alignment between operational needs, solution design, and contractual commitments.Cost & Value OptimizationIdentify inefficiencies, cost leakages, and under‑utilized assets.Recommend system rationalization and optimization strategies.Support financial and operational impact assessments for technology‑related decisions.Governance & Continuous ImprovementDefine and enhance operational processes related to system support and vendor management.Develop governance dashboards and reporting frameworks.Support audits, compliance reviews, and post‑implementation assessments.Qualifications, Certificates & SkillsEducationBachelor’s degree in Information Technology, Engineering, Computer Science, or a related field.Experience4–7 years of experience in mobility systems, Io T platforms, or enterprise IT support/governance roles.Certifications & TrainingCertified Business Analysis Professional (CBAP) or equivalent.Io T Fundamentals Certification (Cisco or equivalent).SkillsTechno‑functional analysis & issue trackingMobility & fleet systems knowledge (AVL, FMS, CCTV, PIS)