T
Merchant Experience Consultant
Tap Payments
Dubai, UAEAED 8,000-22,000/moYesterday
UAEFinance & AccountingFull Time
Skills Required
SeoCommunicationArabicEnglish
Job Description
AboutTapTapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.TheOperationsteamGreatideasaren'tenough.Tobuildatrulyglobalbusiness,weneedgreatexperiences.Joinouroperationsteamandhelpbuild,operate,andscaleourcustomer,financialandadministrativeoperationsacrosstheMiddleEastandbeyond.Yalla!let'sdothisAsaTapsteryouwill:Providequalitycustomercaretoinboundcalls,chatandemailsAccuratelycategorizethereasonforthecustomercall/chatRaisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequestsInvestigateandresolvecustomercomplaintsthenclosesupportticketsMaintainadatabaseofcustomerinformationEscalateinquiriestotheappropriateteamAssistcustomerswithregistrationoraccountcreationPasscustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferingsRespondpromptlytocustomerinquiriesMaintainapositive,empathetic,andprofessionalattitudeCapturecustomersatisfactionattheendofeveryinteraction.StayupdatedonemailsandbeupdatedandfamiliarwithallsupportingdocumentsontheknowledgebaseContributepositivelytowardstheachievementofperformancetargetsinallaspectsoftheteam’sactivitiesProactivelyprovidesolutionsorimprovementstoTapmanagementthatdeliverimprovedcomplaintsmanagementprocessesforTapCustomersandwherepossiblereducethevolumeofcomplaintsSupportagoodteamandworkingenvironmentbyassistingfellowemployeesandparticipatingconstructivelyinteamobjectives.Workonashiftbasis.(remoteoutsideofbusinesshours)Carryoutotherduties,asassignedbasedonthedemandsofthebusinessandgrowthoftheroleWhatyouwillbringtotheparty:Bachelor’sdegreeholderAbilitytoestablishcredibilityandinternalrelationshipsUnderstandingofclient/merchant/stakeholdercareAwarenessofhowyourrolesupportsthebusinessEnthusiasmforworkinginagrowingfintechAbilitytoworkinateamandfollowdailytasksSkillsandknowledgetoactivelyparticipateinmeetingsAbilitytodeliverworkontimeProblem-solvingandquick-thinkingskillsAbilitytoorganizeinformationandaskrelevantquestionsStrongcommunicationskillsinEnglish,withapreferenceforArabiclanguageabilityAreyoureadytoshapethefutureofpaymentsinMENA?#J-18808-Ljbffr
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