Member Experience Executive - Female

Member Experience ExecutiveLocation: Dubai UAEJob Type: Full TimeLocation: One of Dubais most iconic 5-star lifestyle destinations in Business BayEmployer: Luxury hospitality & wellness brand internationally recognized for premium guest experiencesFacilities: State-of-the-art Pilates studio part of an upscale recreation and spa departmentReporting to: SPA & Recreation Manager / Pilates & Fitness SupervisorThis job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.Working Days: 6 Days a weekWorking Hours: 9-10 hours per day.Package & BenefitsBasic Salary: AED 6000Top-Tier Commission StructureDuty Meals ProvidedVisa Medical Insurance FlightsOpportunities for career growth within a global luxury brandNote: No accommodation/transportation providedJOB SUMMARYThe Member Experience Executive is responsible for delivering a welcoming and professional front-of-house experience while playing a key role in driving revenue through the proactive sale of memberships, class packages and private sessions. This position supports the day-to-day operations of the studio by managing client inquiries, handling check‑ins and ensuring seamless service delivery.Reporting directly to the Assistant Pilates & Fitness Manager the representative is expected to consistently embody premium service standards providing every guest with a personalised and high-quality experience.The ideal candidate is highly sales‑driven, goal‑oriented and passionate about health and wellness with excellent interpersonal skills and a strong commitment to achieving and exceeding sales targets.SCOPE / BUSINESS CONTEXTFull Time position based at the property.CANDIDATE PROFILEExperience2 years in sales or customer service (fitness/wellness industry preferred).Skills and KnowledgeComputer literate (Excel, Word, PowerPoint, admin systems).Excellent communication and sales skills.Knowledge of Pilates or fitness concepts a plus.Familiarity with booking systems (e.g. Book4Time) an advantage.Strong written and spoken English.Good interpersonal skills able to engage with diverse backgrounds.Ability to work under pressure and multitask.Flexibility with shifts evenings weekends and holidays.Well presented, clear speech, physically active, energetic.Self‑motivated and proactive capable of working independently.Education or CertificationMinimum: High school diploma or equivalent (e.g. GED).Preferred: Diploma or Bachelor’s degree in Hospitality, Business Administration, Marketing, Sports Management or related field.CORE WORK ACTIVITIESMember Experience ResponsibilitiesGreet and check‑in clients with professionalism and warmth.Actively promote and sell memberships and class packages.Respond to inquiries via WhatsApp, e‑mail, phone and walk‑ins.Assist with appointment scheduling and payment processing.Maintain the front desk area and booking system.Track sales activity and follow up with leads and prospects.Prepare and submit regular sales and performance reports.Upsell retail items.Foster meaningful client relationships and build community.Promote a love for fitness including yoga, Pilates and reformer.Bring energy, confidence and authenticity to client interactions.Demonstrate charisma, positivity and relationship‑building skills.Collaborate with colleagues to support a team environment.Attend team meetings and contribute proactively.Operations & Management SupportMaintain professionalism and attentiveness to guest needs.Ensure studio/club maintenance and cleanliness.Enforce club rules and promote a safe environment.Ensure compliance with gym health and pool safety standards.Report and follow up on engineering or facility issues.Monitor and complete checklists as required.Participate in training sessions as per business needs.Support the Assistant Pilates & Fitness Manager with operations, new staff onboarding and procurement follow‑ups.Carry out brand and standards checks.Deputise for the Assistant Pilates & Fitness Manager when required.Support departmental supervision and performance.OTHERSSafety and SecurityReport work‑related accidents or injuries immediately.Follow safety and security policies to maintain a clean, safe and secure environment.Report thefts or incidents promptly.Policies and ProceduresFollow all company and departmental policies.Protect guest and colleague privacy and confidentiality.Maintain professional appearance and uniform standards.Safeguard company tools, equipment and assets.Perform reasonable job duties as requested.Standard work week: minimum 48 hours.Guest RelationsActively listen and respond to guest questions, concerns and requests.Anticipate and address guest needs promptly and professionally.Engage in meaningful conversations providing property and local information.Ensure every guest feels welcomed, appreciated and given a fond farewell.CommunicationAnswer calls promptly and professionally.Communicate clea