Manager - Retail Operations

ObjectiveThis position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.Key ResponsibilityAchieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentageSet store sales target to maximize the sales and profitabilityGuide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resourcesEffective management of the operational costs, reduction in operational costs by automationAdhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employeesOversee the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all timesRecruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirementsEvaluate the performance of the employees annually and promote open lines of communication through coaching and motivationInterpret and make decision on operations and visual standards based on store and client’s needsEmployee DevelopmentIdentify store training and development needs in conjunction with the Brand General Manager and training departmentFormulate a succession plan, in conjunction with the Brand General ManagerSet KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedbackInvolve in the selection and recruitment of the operational staff, when requiredEnsure technical and behavioral proficiency of staff through appropriate Learning and Development initiativesCommunicationConduct regional sales and operations meetings on regular basisProvide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performanceEnsure brand participation in loyalty program 'Club Apparel'Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areasStock ManagementMonitor store inventory in consultation with Brand General Manager and Brand ManagersPromote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing salesMonitor slow-moving and outdated stock, in consultation with Brand ManagersEnsure stock security measures are effectively managed by Store ManagersStore Design And Projects ManagementInvolve in the design and layout process of the new store projects.Design a "New Store Schedule" prior to commencement of design process.Provide guidance to concept Architect during the design and implementation process.Conduct regular Project update meetings with the Projects team.Provide guidance and support to territory during set-up and merchandising phase.MiscellaneousEnsure enhanced brand visibility and provide inputs for marketing and brand awareness.Handling legal responsibilities related to store management/store opening/planning.Desired Experience6–8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.Proven experience in managing large retail teams and driving sales across multiple store formats.Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.Bachelor’s degree in Business Administration, Retail Management, or a related field.#J-18808-Ljbffr