Manager - Quality Management (DEL 1)

The Manager - Quality Management leads the quality governance framework for Qiddiya Workers Villages, ensuring service standards, SOP compliance, audits, non-conformance management, and continuous improvement across all operational departments and service providers. The role drives a culture of measurable quality, documentation discipline, and resident-focused service excellence.Key Purpose of the RoleTo ensure consistent service quality and compliance through an integrated quality management system, audits, corrective actions, and continuous improvement.Key ResponsibilitiesDevelop and maintain the Workers Villages quality management framework, including standards, SOP governance, and audit schedulesConduct quality audits and inspections across Residential Services, Facilities Management, Security, and other functionsManage non-conformance reporting, root cause analysis, and corrective/preventive actions (CAPA) trackingDefine service quality KPIs and support departments in performance improvement planningMaintain documentation control, versioning, and audit-ready records for governance frameworks and SOPsLead continuous improvement initiatives and lessons-learned processesSupport client and third-party audits, ensuring timely responses and closure evidenceKey Deliverables & AccountabilitiesApproved quality management framework and audit planCompleted audits/inspections with documented findings and CAPA closure evidenceStandardized SOP governance and documentation control systemQuality KPI dashboards and improvement action plansAudit-ready compliance and quality recordsKPIs / Performance MetricsQuality audit score and improvement trendCAPA closure rate within target timelinesReduction in repeat non-conformitiesService standard compliance rate across departmentsStakeholder satisfaction with quality governance and supportRequirementsRequired Qualifications & CertificationsBachelor's degree in a relevant field (Hospitality Management, Facilities Management, Business Administration, Engineering, Supply Chain, or related).Professional certifications relevant to the role are preferred (e.g., PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS, etc.).Experience RequirementsMinimum 6 years of experience in quality management, compliance, or operational assurance in large-scale operations.At least 3 years in a managerial role implementing quality systems and audits.Experience with ISO-based approaches and structured CAPA management is preferred.#J-18808-Ljbffr