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Manager Quality - Customer Service

Naukri Expert Assist

Kolkata, India₹15,000–₹40,000/moAED 660-1.8K/moToday
IndiaManagerFull Time

Skills Required

ExcelCustomer Service

Job Description

*Roles and Responsibilities :** Manage a team of customer service representatives to ensure excellent customer satisfaction ratings. Conduct regular performance reviews, provide coaching, and develop training programs to improve agent skills. Analyze call recordings to identify areas for improvement