N
Manager Quality - Customer Service
Naukri Expert Assist
Kolkata, India₹15,000–₹40,000/mo≈ AED 660-1.8K/moToday
IndiaManagerFull Time
Skills Required
ExcelCustomer Service
Job Description
*Roles and Responsibilities :** Manage a team of customer service representatives to ensure excellent customer satisfaction ratings. Conduct regular performance reviews, provide coaching, and develop training programs to improve agent skills. Analyze call recordings to identify areas for improvement
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