Manager

We are looking for Work Force Management - Verint;Candidate must have experience in working for BanksExperience in managing a multitenant contact center WorkforceExperience in Verint WFMTracking CSR schedule adherence in real timeUpdating schedules with up-to-date informationAssisting in the coordinating and appropriate allocation and availability of call center staff in order to achieve required KPIsCreating and maintaining reports from scheduling software and other sourcesRecommending procedural- and operational- guideline changes to improve communications and operational efficiencyProviding administrative support to the Contact Center and Contact Center Management Staff#J-18808-Ljbffr