Manager - Housekeeping

Job DescriptionAbout Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.About The PositionWynn Al Marjan Island is currently seeking a Manager – Housekeeping to join the resort’s housekeeping team.ResponsibilitiesTo report for duty punctually always wearing the correct uniform and name tagTo attend daily briefing in selected areas conducted by direct leader and attend/participate in shift briefings with Assistant Managers, Guest Room Attendant and Supervisor with relevant information on day-to-day operationsTo be flexible in working hours and scheduling as per resort requirementsTo carry out any other job-related duties as required by the leadersTo be proficient in handling software relating to property management‑Opera, Maximo, FCS‑Communication system and other relevant systems as required for the day-to-day operationsTo manage performance of the department and colleagues, ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policiesTo oversee departmental roster/manningTo support and assist Assistant Managers/Supervisors in developing Guest Room Attendant based on quality audit results and improvement planners, ensuring each Guest Room Attendant delivers consistent level of service thereby meeting and exceeding guest expectationsResponsible for building efficient working relationships between the housekeeping coordinators and Front Office room controller to ensure daily room turnover is efficiently managed and guests have seamless arrival and stayover experienceTo oversee the daily measurement tools for productivity, Time and Motion, etc. ensuring there is no redundancy of duties, reporting any anomalies to the Housekeeping DirectorTo support in carrying out effective and documented communication with team members thereby ensuring team is aware of standards and expectations of the department, activities in the resort or any other pertinent information that they need to carry out their daily tasksTo ensure all colleagues are reporting to duty in proper uniform, on time and well groomedTo monitor and manage the performance of contracted staff and ensure they are always working as per the guidelines and standards of the resort, ensuring to communicate any challenges or deviations to the contractors immediatelyTo be responsible for a smooth turnaround of the operations and to liaise with Front Office regarding late checkouts that will impact the midnight turnoverTo carry out inspections of all areas to ensure that the standards are maintained as per the resort standardTo ensure all guest requirements are proactively anticipated and provided based on requests, reservation details, traces, profile notes or observations from team membersTo oversee department recruitment, assist Human Resources with recruiting new colleagues and carrying out interviewsTo ensure training needs within the department are monitored, crafted and accordingly provided as per resort standardsTo conduct training for Assistant Managers, Team Leaders and colleagues when requiredTo effectively provide coaching, counselling and disciplining of team members and thereby provide constructive feedback to enhance performanceTo ensure that all operational aspects are aligned to creating memorable experiences for guestsTo be fully trained in all safety rules, emergency procedures and fire prevention regulations and ensure these are strictly enforced by the colleaguesTo review the monthly FCS‑ (communication system) reports from systems to ensure efficient use of resources, determine any training requirement or operation procedure review if anyTo support the Executive Housekeeper to drive the Preventive Maintenance program/Deep Cleaning program to ensure the guest rooms are well kept and to ensure that accurate records are maintainedTo ensure all new colleagues and team leaders are trained and introduced to their duties as per resort standards and policiesTo ensure all guest requirements are proactively anticipated and provided based on requests, reservation details, traces, profile notes or observations from team membersTo meet guests to provide personalized service and solicit feedback as well as to address any guest grievances and resolve them efficientlyTo follow through on every complaint received, determine the root cause and ensure that recurrences are avoidedTo ensure the guest supplies are always available for the operationTo monitor usage of guest room supplies, and amenities and ensure these are in line with ta