M
Manager - Escalations
Mobikwik
Gurugram, India₹40,000–₹120,000/mo≈ AED 1.8K-5.3K/moToday
IndiaOperationsFull Time
Job Description
*Role & responsibilities** Oversee daily operations of the escalations desk, ensuring all cases are handled with urgency and accuracy. Serve as a subject-matter expert for complex customer concerns, providing guidance to agents and team leads. Review escalated cases, identify root causes, and co
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