Manager - Customer Success

About UsCore42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.About UsCore42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning itself at the forefront of AI innovation in the Middle East and beyond.The opportunityWe are looking for a proactive and results-driven Customer Success Manager (CSM) to oversee the successful delivery of managed services and product support including Cloud, AI and GPU as a Service. This role is responsible for ensuring seamless service operations, customer satisfaction, and technology adoption while driving cloud consumption, AI integration, and GPU utilization.With a strong focus on cloud, you will help customers adopt, expand, and optimize their cloud investments while ensuring the efficient delivery of IT services, AI solutions, and high-performance computing (HPC) using GPUs. Acting as a trusted advisor, you will align cloud, AI, and GPU solutions with customer business objectives, identifying opportunities to maximize technology consumption and value realization.This role requires a deep understanding of Microsoft Solution Areas (such as Azure Infrastructure, Data & AI, Digital & App Innovation, Security, and Modern Work), Enterprise IT services, Service Management Processes, Multi-Cloud environments and the ability to strategically drive cloud consumption.Your Key ResponsibilitiesOversee end-to-end service delivery for managed services and product support, ensuring operational excellence and adherence to SLAs.Drive continuous service improvements, leveraging best practices, automation, and process optimization to enhance efficiency.Build strong relationships with key customer stakeholders, acting as a trusted advisor and ensuring alignment with their digital transformation initiatives.Manage customer expectations by ensuring service performance meets or exceeds agreed benchmarks, proactively addressing challenges.Govern service performance across Cloud, AI, and GPU solutions, ensuring high availability, security, and performance.Oversee incident, problem, and change management processes, ensuring smooth operations and minimal disruptions.Implement governance frameworks to maintain compliance, security, and operational excellence in IT service delivery.Collaborate with internal teams (Sales, Products and Operations) to resolve escalations, mitigate risks, optimize service outcomes and drive business growth.Develop and execute customer success plans tailored to customer needs, ensuring that cloud, AI, and GPU solutions align with business goals and IT transformation objectives.Guide customers through cloud adoption and AI integration, helping them fully leverage Azure services, AI models, and GPU resourcesUtilize data analytics and usage insights to identify trends, measure success, and optimize Cloud, AI, and GPU consumption strategies.Track account P&L, forecast revenue, and identify opportunities for service expansion, driving upselling and cross-selling initiatives.Required skills / qualificationsMinimum Qualifications5+ years of experience in customer success, service delivery, or cloud consulting, with a strong focus on Azure.3+ years managing cloud adoption strategies and driving Azure consumption across enterprise/public sector clients.Bachelor’s degree in IT, Computer Science, Business, or related field.Professional Certifications: Azure Fundamentals (AZ-900) required; Azure Solutions Architect (AZ-305) or similar preferred.Experience working with Microsoft Partner ecosystem or in a cloud consulting/services role is a plus.Job-Specific SkillsTechnical SkillsStrong expertise in Microsoft Azure across one or more key solution areas:Azure Infrastructure (IaaS, Virtual Machines, Networking, Storage, Hybrid Cloud)Azure Data & AI (Azure Synapse, Data Lake, Cognitive Services, AI & ML)Azure Digital & App Innovation (App Services, DevOps, Kubernetes, Microservices)Azure Security (Sentinel, Defender, Zero Trust Security)Modern Work & Collaboration (Microsoft 365, Teams, Power Platform)Ability to translate business needs into Azure solutions that drive measurable outcomes.Proven track record of increasing Azure consumption through customer enablement,