Manager CDD Operations

OverviewOKX is a leading crypto exchange and the developer of OKX Wallet, providing access to crypto trading and decentralized applications. We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments. This role will primarily oversee Institutional (KYB) onboarding, with additional oversight across Retail (KYC) onboarding to ensure regulatory standards, operational controls, and customer experience. As the organization scales, this role may expand to manage global onboarding teams across multiple jurisdictions. You will work with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve efficiency, and ensure AML/CFT and sanctions compliance. This position reports to the Global KYC Operations Senior Manager.What You’ll Be DoingLead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.Ensure SLAs, quality standards, and regulatory obligations are consistently met.Provide coaching, performance management, and training to build a high-performing team.Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.Oversee end-to-end onboarding processes for both institutional and retail customers.Drive standardization of CDD/EDD frameworks across KYB and KYC segments.Develop and maintain robust policies, procedures, controls, and documentation standards.Ensure periodic review and refresh processes meet regulatory and internal requirements.Manage BAU onboarding operations and support migration or centralization initiatives where required.Identify process gaps and implement improvements to enhance efficiency and customer experience.Collaborate with Product and Tech teams to improve onboarding systems and automation.Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.Support regional MLRO on escalated AML or fraud cases.Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.Requirements6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.Strong hands-on experience reviewing complex corporate structures, identifying UBOs, assessing high-risk jurisdictions, and handling PEP and Enhanced Due Diligence (EDD) cases.Demonstrated ability to act as an escalation point for complex, high-risk onboarding and fraud-related cases.Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions.Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, Fraud, Legal, Product, and Technology teams.Perks & BenefitsCompetitive total compensation packageL&D programs and Education subsidy for employees growth and developmentVarious team building programs and company eventsWellness and meal allowancesComprehensive healthcare schemes for employees and dependantsNoticeAll official OKX vacancies are published on this website. If in doubt, please apply directly through our official careers website. Information collected as part of the recruitment process is subject to OKX’s Candidate Privacy Notice.#J-18808-Ljbffr