Manager - CCU Incident Management (DEL5)

Qiddiya Investment Company is looking for a dedicated and skilled Manager - CCU Incident Management (DEL5) to be responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations.Key ResponsibilitiesMonitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platformTriage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activationCoordinate multi-agency and cross-functional response efforts, liaising with Security, Fire & Life Safety, Medical, Facilities, and asset operatorsMaintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvementSupport the development and refinement of Standard Operating Procedures (SOPs) for incident response workflowsParticipate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readinessEnsure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident responseRequirementsBachelor's degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master's degree is preferredMinimum 5 years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settingsDemonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platformsStrong situational awareness, decision-making capability under pressure, and effective communication skillsStrong understanding of IT service management frameworks such as ITILProven track record in managing critical incidents and leading incident response teamsExcellent analytical and problem-solving skillsStrong communication and interpersonal skills, with the ability to work collaboratively across teamsRelevant certifications (e.g., ITIL certification, Certified Information Systems Security Professional (CISSP), or similar) are preferredBenefitsOffering a comprehensive compensation and benefits package.#J-18808-Ljbffr