Manager -Business Customer Support

Core Responsibilities:Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi, ensuring alignment with AD_perts Group’s operational standards and strategic objectives.Monitor operational performance, prepare reports for senior management, and drive corrective actions to achieve continuous improvement.Coordinate with cross‑functional teams to ensure seamless facility operations and effective resolution of operational challenges.Manage the customer service department, ensuring efficient handling of inquiries and complaints while fostering a customer‑centric culture.Establish, Aynplement, and enhance customer service procedures, policies, and standards to elevate service delivery.Define and track customer satisfaction targets, analyze feedback, and lead initiatives to improve overall customer experience.Ensure compliance with local regulations, HSE requirements, and company policies across all operations.Evaluate and strengthen the effectiveness of the Compliance Program, embedding ethical practices into daily operations.Champion AD Ports Group’s compliance culture by providing leadership, guidance, and training to staff.#J-18808-Ljbffr