Managed Services Client Delivery Manager

Job Description Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role involves proactive client communication, project management, technical oversight, and problem-solving to ensure client satisfaction and successful service delivery. Key Responsibilities: - Ensure services are delivered according to agreed service definitions and Service Level Agreements (SLAs) to achieve client satisfaction. - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services based on understanding client business needs and objectives. - Collaborate with technical teams to resolve client issues and incidents promptly. - Develop account plans and strategies to enhance client engagement and retention. - Identify opportunities for upselling or cross-selling additional services. - Manage the implementation of new services, upgrades, and projects for clients. - Monitor and report on contract performance. - Oversee financial aspects of client accounts, including budgeting and forecasting. - Maintain accurate records, client documentation, and incident reports. - Provide regular reports on service performance and client satisfaction to stakeholders. Qualification Required: - Bachelor's degree or equivalent qualification in Information Technology, Business, or related field. - Relevant ITIL certification preferred. - Relevant project management certification (e.g., PMP) is preferred. - Advanced experience in managed services and client management. - Proficiency in project management. - Strong analytical mindset, initiative, and commitment to succeed. - Excellent communication, negotiation, and problem-solving skills. - Adaptability and customer-focused mindset. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. As an Equal Opportunity Employer, NTT DATA embraces diversity and provides an environment free of unfair discrimination and harassment. Apply today to accelerate your career with NTT DATA and be part of a global team dedicated to driving innovation and excellence in service delivery. Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role involves proactive client communication, project management, technical oversight, and problem-solving to ensure client satisfaction and successful service delivery. Key Responsibilities: - Ensure services are delivered according to agreed service definitions and Service Level Agreements (SLAs) to achieve client satisfaction. - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services based on understanding client business needs and objectives. - Collaborate with technical teams to resolve client issues and incidents promptly. - Develop account plans and strategies to enhance client engagement and retention. - Identify opportunities for upselling or cross-selling additional services. - Manage the implementation of new services, upgrades, and projects for clients. - Monitor and report on contract performance. - Oversee financial aspects of client accounts, including budgeting and forecasting. - Maintain accurate records, client documentation, and incident reports. - Provide regular reports on service performance and client satisfaction to stakeholders. Qualification Required: - Bachelor's degree or equivalent qualification in Information Technology, Business, or related field. - Relevant ITIL certification preferred. - Relevant project management certification (e.g., PMP) is preferred. - Advanced experience in managed services and client management. - Proficiency in project management. - Strong analytical mindset, initiative, and commitment to succeed. - Excellent communication, negotiation, and problem-solving skills. - Adaptability and customer-focused mindset. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. As an Equal Opportunity Employer, NTT DATA embraces diversity and provides an environment free of unfair discrimination and harassment. Apply today to accelerate your career with NTT DATA and be part of a global team dedicated to driving innovation and excellence in service delivery.