Luxury Vehicle Delivery & Handover Specialist

Job Purpose:To ensure a seamless and premium vehicle handover experience for Lynk & Co customers by managing delivery documentation, coordinating logistics, and providing a comprehensive vehicle orientation.Key Responsibilities:Manage end-to-end vehicle delivery process, ensuring timely and smooth handover to customers.Prepare and verify all delivery documentation including registration, insurance, and handover forms.Ensure accuracy and completeness of documents and obtain required customer signatures.Conduct detailed vehicle handover briefings, explaining features, controls, and technology.Educate customers on vehicle usage, maintenance, warranty, and digital features.Coordinate delivery schedules with sales consultants, customers, and internal teams.Ensure all vehicles meet quality standards prior to delivery through pre-delivery inspections.Provide excellent customer service by addressing queries and ensuring a premium experience.Follow up with customers post-delivery to ensure satisfaction and resolve any concerns.Collaborate with service teams for any post-delivery requirements such as accessories or updates.Maintain records of deliveries and ensure compliance with company policies and procedures.Qualifications & Experience:Bachelor’s degree or diploma in Business Administration or related field.2–4 years of experience in automotive delivery, customer service, or a similar role.Experience in premium or luxury automotive brands is an advantage.Strong communication and presentation skillsCustomer-centric approach with attention to detailGood knowledge of automotive features and technologyAbility to handle documentation and coordination efficientlyProblem-solving and interpersonal skillsProficiency in MS Office and CRM systems#J-18808-Ljbffr