Loyalty Manager

Program Design, Operations & Functional FitRole PurposeRepresent the airline loyalty business, ensuring the selected LMS supports current and future program needs without recreating legacy constraints.Key ResponsibilitiesDefine business and functional requirements across:Tiering, benefits, milestones, subscriptionsCampaigns, offers, partner earn/burnValidate use cases and operational scenarios (retro claims, refunds, reversals, exceptions).Own functional fit scoring during vendor evaluation.Ensure feasibility across customer service, finance, marketing, and partnerships.Challenge vendors on configurability vs customization.Support implementation by validating solution design against real‑world operations.Required Experience & Profile7–10+ years in airline or large‑scale loyalty program operations/design.Hands‑on exposure to LMS platforms (Comarch, IBS, Amadeus, Salesforce, etc.).Strong understanding of billing, settlement, fraud, and customer servicing.Able to translate business ambition into executable system requirements.#J-18808-Ljbffr