Library Assistant

Established in 1951 and ranked in the top 1% of universities worldwide*, Australia’s University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), as well as being recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students.*QS World University Rankings 2023**Data from the Graduate Destination Survey 2017 to 2020About the Department:Thelibraryhas several spaces for collaborating and facilitating blended learning whilst still offering quiet and traditional services. The library’s rich academic resources are dedicated to assistUoWD students, alumni and staff through its ever evolving and ever-growing collection of print and electronic resources, including electronic journals, links to subject-based resources, standards and statistical information. It also aims to support University research alongside teaching and learning. Students can also borrow laptops for their studies and assignments.About the Role:Position Objective: The Library Assistant supports the Library and Learning Services in delivering seamless, student-centered access to resources and services. The role focuses on circulation operations, user support, and the maintenance of both physical and digital collections. By fostering courteous, responsive, and efficient service, the Library Assistant enhances the overall library experience, supports academic success, and contributes to ongoing service and system improvement projectsDeliver frontline circulation services, ensuring smooth operations and user satisfaction.Use and assist in the automated integrated library system to check out, check-in, and renew the lending of library materials.Assists students and staff in accessing the online library catalog, course reserves, and databases.Resolve account issues such as overdue items, fines, and missing/lost materials.Assist users in navigating both physical and digital collections, including e-resources, open educational resources, and institutional repositories.Provide basic reference services and facilitate access to specialized support from research librarians.Support the integration of digital tools, Library management systems, and research management platforms into students' and faculty workflows.Answers circulation desk and telephone as necessary and gives basic information or directs the question to appropriate staff.Assist in using Library facilities, technology and servicesManage group study spaces, ensuring they are equipped with the necessary technology to support collaborative learning.Maintain and supervise group study rooms during operational hours.SupportReport internet and technical issues to the Technical Support teamPerforms opening and closing procedures including turning on/off the equipment and facilities when working the evening and weekend shift.Contribute to the library’s social media presence, promoting events, resources, and services.Collaborate on library marketing efforts to increase engagement with new services and resourcesPerforms other duties as requested by the Manager, Library and Learning ServicesQualifications and SkillsCompletion of Bachelor’s Degree in Library/Information ScienceAbility to use initiative, work well under pressure, and handle multiple tasks simultaneouslyComputer proficiency including Excel, SharePoint, etc.Organizational skills and ability to prioritizeExcellent written and oral communication skillsProblem-solving skills and customer relations skillsPreferredPrevious University library experienceFlexibility regarding working hoursMust have a strong work ethic and adhere to the confidentiality of user records.Ability to work independently on assigned tasks and