Learning Associate

Job DescriptionThe Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Delivery Service Provider (DSP) Managers, Dispatchers, Drivers and Warehouse Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and administrative management. The Learning Associate will play an integral role in ensuring all operations compliance training for the sites is maintained, as well as ensuring all training documentation and daily expectations are accurate, completed, and up to date. The Learning Associate is assigned to the Learning Department and will manage specific responsibilities to that department.Key Job ResponsibilitiesCoordinate and facilitate all training related programs (up to but not limited to 50 members in a session)Track performance including learning curve and quality and implement appropriate performance improvement initiatives to support improved performanceMonitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projectsCreate training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training contentExecute plans to close gaps in the developmental needs for individuals and groupsPartner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changesCreate internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.Basic QualificationsKnowledge of Microsoft Office including Outlook, Word, and ExcelWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysTravel to different stations in the shift or during the week is required as per business needs.Preferred QualificationsExperience managing multiple projects, prioritizing, planning, and managing timeKnowledge of Photoshop, video editing, and related toolsOperations knowledgePrevious experience as a trainer, prior training, teaching or presentation experienceWillingness to work in different areas as required by training needsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.CompanyQ-Express Documents Transport - G25Job ID: A3128894#J-18808-Ljbffr