Lead Developer – Amazon Connect

Lead Developer – Amazon ConnectExperience: 8+ YearsLocation: Hybrid / Remote – UAEEmployment Type: Full-timeAbout the RoleWe are looking for a Lead Developer (Amazon Connect) who is hands‑on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.Key ResponsibilitiesLead the end-to-end design and development of Amazon Connect‑based contact center solutionsDevelop customized IVR call flows, Lambda functions, and integrations with third‑party or enterprise systemsUtilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilitiesCollaborate with architects, business analysts, and stakeholders to align technical solutions with business goalsEnsure scalability, reliability, and compliance with security and performance best practicesMentor junior engineers and ensure technical excellence across project teamsRequired Skills & Experience8+ years of total software development experience3+ years of hands‑on experience with Amazon Connect (including contact flows, routing, and integrations)Proven experience in delivering enterprise‑grade call center or customer engagement platformsProficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)Experience in IVR development, telephony, SIP, and call routingStrong analytical, communication, and leadership skillsPreferred QualificationsAWS Certified Developer / Solutions ArchitectExperience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systemsFamiliarity with AI/ML and real‑time analytics in contact center environmentsSeniority levelMid‑Senior levelEmployment typeFull‑timeJob functionSales, General Business, and EducationIndustriesWireless Services, Telecommunications, and Communications Equipment Manufacturing#J-18808-Ljbffr