Lead Developer – Amazon Connect

Lead Developer Amazon ConnectExperience: 8 YearsLocation: Hybrid / Remote UAEEmployment Type: Full-timeAbout the RoleWe are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing developing and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems leading technical design and ensuring seamless integrations across enterprise environments.Key ResponsibilitiesLead the end-to-end design and development of Amazon Connect-based contact center solutions.Develop customized IVR call flows Lambda functions and integrations with third-party or enterprise systems.Utilize AWS services such as Lambda Lex DynamoDB S3 CloudWatch and API Gateway to enhance solution capabilities.Collaborate with architects business analysts and stakeholders to align technical solutions with business goals.Ensure scalability reliability and compliance with security and performance best practices.Mentor junior engineers and ensure technical excellence across project teams.Required Skills & Experience8 years of total software development experience.3 years of hands-on experience with Amazon Connect (including contact flows routing and integrations).Proven experience in delivering enterprise-grade call center or customer engagement platforms.Proficiency with AWS Cloud services (Lambda Lex DynamoDB S3 API Gateway CloudFormation).Experience in IVR development telephony SIP and call routing.Strong analytical communication and leadership skills.Preferred QualificationsAWS Certified Developer / Solutions Architect.Experience integrating Amazon Connect with Salesforce ServiceNow or CRM systems.Familiarity with AI/ML and real-time analytics in contact center environments. Required Experience:Senior IC Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Experience: years Vacancy: 1