Lead Cargo Claims Officer

About the roleIn this role, you are required to ensure all cargo claims and consignment related non-conformances are thoroughly investigated and processed within the set timeframe as per department KPIs. You will be responsible for creating and maintaining reports and dashboards on cargo claims and consignment related non-conformances for analytical and business support purposes within Qatar Airways Cargo.ResponsibilitiesIdentify trends in claims and shipment related non-conformance to find appropriate corrective and preventive (CAPA) measures to eliminate and/or minimize them through collaboration with internal and external counterparts involved.Responsible for assessment of carrier’s liability involvement in claims by thorough investigations of claims with airline’s counterparts and make recommendations for the outcome of Claim (1st level approval).Conduct trend analysis of claims and non-conformances to identify trends and follow up with stations to arrest the root cause.Efficient handling of any customer escalations to ensure customer expectations are met in a timely manner.Maintain updated records on court cases and assist line manager and group legal to take necessary action towards protecting the interests of the airline.Conduct quality accuracy checks on claims investigation findings, communications with customers and contents of claim summary.Prepare periodical reports on weekly / monthly basis for management review.Manage training requirements of team members and ensure staff is current and compliant.Assess systems and tools used on cargo claims and non-conformance handing processes and make proposals for continuous improvements to elevate customer experience journey.Prepare necessary documents with business justifications required for implementation of system and digital enhancements.Assist system testing to complete UAT signoff.Follow-up payment to customers and recovery from corporate insurance policy and/or other third parties (GHA/Trucking).Be part of an extraordinary storyYour skills, imagination and ambition make no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be part of our future and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.QualificationsBachelor’s degree or equivalent with minimum 4 years job related experienceRelevant experience within industry of air cargo supply chainPrevious experience in cargo operations / claims would be an advantageExperience in aviation liability insurance would be an advantageDatabase Management ExperienceAbout Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.How to applyIf you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=231701#J-18808-Ljbffr