Lead Associate - Transactional Quality -Corporate Travel-AirLine- GDS- REF95018A_2026228264 - Gurgaon - NH8

● Conduct regular QA evaluations of phone, chat, and email interactions using established scorecards and rubrics. ● Lead calibration sessions with supervisors and stakeholders to ensure consistency in evaluation standards. ● Score customer interactions based on policy compliance, customer service excellence, and soft skills.