Last Mile Manager, Amazon Now

OverviewDo you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? Ultra Fast Groceries is looking for a highly experienced operations manager for the role of Operations leader to launch and scale Ultra Fast service. The successful candidate will be responsible for Fulfillment Operations and select other cross functional start-up activities, championing, challenging and sometimes signing off on network standards, executing assigned pre-launch tasks, and being accountable for building results on launch until sustained phase. They will be a natural self-starter who is comfortable leading large, complex facility projects. They will have a true hands-on approach, strong project management skills, and be an effective communicator. Post the launch, the leader will transition from a PM role to lead the FC/Store Ops org for multiple sites/countries with a team of Area Managers.In order to be successful in this position, you need to be comfortable interfacing and driving various functional teams, ranging from finance, business, HR, operations, to real estate, projects and procurement and individuals at all levels of the organization. Keeping an open mind, a drive-and-ambition and ability to deal with ambiguity will help you remain innovative in our culture.ResponsibilitiesPromote a culture of safety and well beingAnalyze and implement corrective actions to make sure quality, productivity and SLAs are at consistently high levels, and business objectives are met across all shiftsSupport and lead a team and handle administrative work alongside building and supporting a strong team cultureAnalyze performance and suggest process improvements to optimize work and improve customer serviceCollaborate with other managers to standardize shift processesQualificationsBachelor0s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience3+ years of employee and performance management experienceWork a flexible schedule including weekends, nights, and holidays3+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.#J-18808-Ljbffr