Landlord Relationship Supervisor

Who We AreWe are one of Dubai’s leading and fast‑scaling holiday home and property management companies, managing a diversified portfolio across luxury and high‑performing residential communities. Our operating model is built on structured portfolio ownership, long‑term strategic landlord partnerships, and performance‑driven asset management. As part of our next phase of growth, we are elevating our Landlord Relations division into a portfolio‑based leadership model designed to enhance relationship quality, protect portfolio performance, and drive long‑term value creation.About The RoleWe are seeking a commercially strong and structured Landlord Relationship Supervisor to lead one of our portfolio teams (Luxury or Regular division). This is a leadership position for a mature professional with advanced negotiation skills and strong case management capability. You will be responsible for maintaining portfolio stability, driving renewal performance, and leading a team of Relationship Managers. This role requires confidence, emotional intelligence, and the ability to manage complex landlord situations while protecting commercial performance.Key ResponsibilitiesLead and manage a team of 4–6 Relationship ManagersDrive landlord retention and renewal performance across the portfolioHandle complex complaint cases and sensitive escalationsIntervene in high‑risk renewal discussions when requiredApprove commercial adjustments within defined authority limitsConduct structured team briefings and coaching sessions (minimum twice weekly)Ensure proactive portfolio monitoring and early risk identificationCollaborate with Revenue, Operations, and Finance teams to protect performanceRequirements5+ years experience in real estate, property management, hospitality, or portfolio leadershipProven team leadership experienceStrong negotiation and complex case management skillsCommercial mindset with understanding of revenue performance driversFluent in English plus ArabicCalm under pressure, structured, and solution‑orientedWhat We OfferLeadership role with clear performance ownershipStructured, KPI‑driven environmentCompetitive salary packageCareer growth within a scaling organization#J-18808-Ljbffr