L2 Integration Support Engineer

DesignationIntegration Applications Support Engineer - L2Years of Experience2 years of experienceQualificationBachelor's degree in Computer Science, Computer Engineering or equivalentRole SummaryAssist in the deployment, maintenance, and support of enterprise integration systems and APIs, playing a key role in ensuring stable, secure, and efficient integration between platforms, systems, and partners. This is a hands‑on technical role involving production support, deployment coordination, system validation, certificate management, and reconciliation operations.The role also oversees real‑time and scheduled alerts sent to users and systems across channels, ensuring timely and accurate communication of system events and operational statuses.ResponsibilitiesAssist in deployment activities across integration layers including DataPower (DP), IBM ACE/ESB, TYK and IBM APIC API Gateway.Participate in incident investigations and support resolution for integration‑related production issues.Contribute to Production Implementation Verification (PIV) by validating deployed features and confirming stability post‑go‑live.Raise, track, and follow up on Jira tickets for deployments, incidents, and technical service tasks.Generate and share standard or ad hoc database reports to support business and operations teams.Execute predefined scripts to correct or adjust customer data in response to production incidents.Assist with managing third‑party certificates, including renewals and deployment under supervision.Ensure alignment of production and Disaster Recovery (DR) environments by supporting releases, hotfixes, and DR lifecycle activities (failover and failback).Technical SkillsIntegration SkillsIBM App Connect Enterprise (ACE / IIB): Basic understanding of message flow development, deployment, and issue troubleshooting.IBM DataPower Gateway: Familiarity with configuring service proxies, handling certificates, and deploying changes.IBM MQ / Queue Managers: Experience working with messaging systems, including using tools like RfhUtil for testing and debugging queues.TYK and IBM APIC API Gateway: Understanding of API exposure, policy enforcement, authentication methods, and analytics via the TYK and IBM APIC platform.Postman: Proficient in testing and validating REST and SOAP APIs.Apache Kafka: Basic knowledge of publishing and consuming messages to/from Kafka topics.Message Formats: Solid understanding of XML and JSON message structures, including validation and transformation techniques.Oracle SQL: Ability to write and optimize SQL queries for data extraction, reporting, and investigation.Real‑Time Scheduled Alerts: Experience supporting or configuring alert mechanisms to notify users and systems across channels.Scripting and Automation: Basic scripting skills (e.g., Shell, Python, or SQL) for automation and data corrections.SkillsData PowerIBM ACE/ESBIBM APIC GatewayL2 application support#J-18808-Ljbffr