Key Account Manager (12-month FTC)

We’re hiring a Key Account Manager (12-month FTC)LocationDubai, UAE282,000 AED (inclusive of travel and housing allowances).Job TypeFull Time, 12-month FTCWho are we?We’re En Route. We’re a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world’s largest combined air services providers.En Route’s expertise is one of the many reasons why we’ve enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.Are you ready to become part of our story?Our ValuesCreated by En Route colleagues, our values sit at the very heart of our business.Cross-functional teams power our success. We trust one another to deliver on our mission – together, we are En Route.Cross-functional teams power our success. We trust one another to deliver on our mission – together, we are En Route.We speak with honesty and clarity, sharing informed opinions based on our expertise. It’s how we build trust and spark meaningful conversations.With a clear goal in sight, we’re energised by the challenge of uncovering bold, unconventional routes to get there.Leadership lives in every role. With the autonomy, tools and guidance to act, we take initiative and make decisions that drive impact.As an extension of their team, we champion their needs in everything we do.Job PurposeThe Key Account Manager will operate within company guidelines, commercial plans, and investment parameters, working closely with Operational teams and other internal stakeholders to ensure seamless service delivery. The role also involves meeting regularly with customers to review performance, understand their needs, and ensure expectations are consistently met.Total annual compensation: 282,000 AED (inclusive of travel and housing allowances).We expect the contract to last 12 monthsKey Responsibilities:Act as a specialist primary point of contact between key customer/s and En Route global teamsTake accountability for sales budget performance and adhering to contract framework with key stakeholders based in the UAE.Lead negotiations and strategy with key prospective accounts, making critical decisions.Grow market share, achieve, and exceed sales targets.Contribute to business development initiatives in the region, from project initiation through to mobilizationMaintain and control a holistic view of the account with touch points from all departments that provide awareness for all account related matters as the key contact point for any escalationsCustomerRepresent the Customer in line with company values; motivating and inspire global teams to continuously improve and deliver against the customer requirements.Develop in-depth insights into customer businesses and establish strategic partnerships with decision-makers.Understand customer business development plans and align En Route’s support to enable their success.Conduct periodic product/range reviews to ensure offerings meet account needs and drive growth and profitability.Develop and maintain partner account plans collaboratively supported by the Regional Account DirectorConduct product presentation /range reviews at relevant intervals to ensure customers offering meets the needs of the account, to develop growth and profitabilitySystems & GovernanceEnsure business case and pricing models are approved and adhered to, as per Company requirements.Maintain up-to-date customer and prospect records in En Route systems, ensuring accurate CRM data management for effective opportunity tracking.Ensure adherence to approved business case and pricing models as per company standards.Compile sales presentations with information provided by NPD, Creative and Marketing prior to any product proposalCollaborate with the Assistant Account Manager to ensure that all contracts and respective trackers are kept up to date.Skills and Experience Required:Sales and/or Airline Catering experienceProven success within strategic sales / commercial account management / business developmentStrong commercial awareness (essential)Experience in regional catering/food/logistics marketsHighly numerate (to interpret and produce financial plans, account profit, margins, etc.)Good data and business analysis and reporting skillsAble to construct and deliver influential commercial selling presentationsNative speaker level English (spoken/written)Ability to prioritise workload, multitask and work to deadlinesAdaptable to working in a dynamic environment with ability to multi-task with multiple external shareholders and customers.We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensurin