Junior Tech Support Specialist

<div><h3>Responsibilities</h3><ul><li>Provide first-level technical support for software applications and user queries</li><li>Assist in troubleshooting basic system issues and escalating complex cases</li><li>Support users with login issues, navigation, and system usage guidance</li><li>Maintain and update support tickets in the helpdesk system</li><li>Coordinate with internal teams to resolve user concerns in a timely manner</li><li>Perform basic system testing and report bugs or errors</li><li>Document common issues and solutions for future reference</li><li>Ensure high levels of customer service and user satisfaction</li></ul></div>#J-18808-Ljbffr