Junior Tech Support Specialist

ResponsibilitiesProvide first-level technical support for software applications and user queriesAssist in troubleshooting basic system issues and escalating complex casesSupport users with login issues, navigation, and system usage guidanceMaintain and update support tickets in the helpdesk systemCoordinate with internal teams to resolve user concerns in a timely mannerPerform basic system testing and report bugs or errorsDocument common issues and solutions for future referenceEnsure high levels of customer service and user satisfaction#J-18808-Ljbffr