Junior IT Support (Automotive) Dubai, UAE

The IT Support Specialist is responsible for providing technical assistance, troubleshooting and resolving hardware, software, and network-related issues across the organization. This role ensures that all users receive timely and effective support to maintain smooth business operations. The IT Support Specialist installs, configures, and maintains IT equipment, monitors system performance, and coordinates with vendors and internal teams to ensure IT infrastructure reliability and security.Duties & ResponsibilitiesTechnical Support & TroubleshootingProvide first-level technical support for hardware, software, network and system issues.Diagnose and resolve technical problems via phone, email, remote tools or in person.Log, track and manage support tickets ensuring timely resolution.Escalate complex issues to higher-level IT staff when necessary.Hardware & Software ManagementInstall, configure and maintain laptops, desktops, printers, scanners and peripherals.Perform software installation, updates and patches according to IT policies.Ensure all devices are functioning effectively and securely.Network & System SupportAssist in monitoring network performance, connectivity and security.Troubleshoot Wi‑Fi, LAN, VPN and other connectivity issues.Support user account management including password resets and access permissions.User Support & TrainingProvide guidance to employees on proper use of systems and applications.Conduct basic IT induction for new employees (email setup, system access, policies, etc.).Prepare user-friendly documentation, FAQs and guides.Maintenance & MonitoringPerform routine checks on systems (backups, antivirus and security updates).Maintain IT inventory including hardware, software licenses and accessories.Ensure compliance with company IT policies and cybersecurity best practices.Coordination & AdministrationCoordinate with vendors for repairs, service renewals and procurement.Support IT projects such as system upgrades, migrations and new software rollouts.Maintain accurate records of IT assets, service logs, and user requests.QualificationsBachelors degree in Information Technology, Computer Science, Computer Engineering or any related field (preferred).5‑8 years of experience as IT Support.Experience in troubleshooting in a corporate multi‑user environment is an advantage.Strong knowledge of computer hardware, operating systems (Windows, macOS) and mobile devices.Good understanding of networking fundamentals (LAN, WAN, Wi‑Fi, VPN).Familiarity with Microsoft 365 email configuration and cloud apps.Ability to troubleshoot printers, scanners and other peripherals.Knowledge of antivirus tools, security best practices and system updates.Basic experience with Active Directory user account creation and permissions.Strong problem‑solving and analytical skills.Excellent communication and customer service skills.Time management and ability to prioritize tasks efficiently.Ability to work independently and in a team environment.High attention to detail, discipline and professionalism.CompTIA A.CompTIA Network.Microsoft Certified: Modern Desktop Administrator Associate.ITIL Foundation Certification.Cisco CCNA (basic networking knowledge preferred).Google IT Support Professional Certificate.UAE Driving license mandatoryAdditional InformationPlease note that only shortlisted candidates will be contacted.Remote WorkNoEmployment TypeFull‑time#J-18808-Ljbffr