Junior IT Assistant (Microsoft 365) - Filipino

We are seeking a motivated and detail-oriented Junior IT Assistant with solid knowledge of Microsoft 365 administration to support day-to-day IT operations.The ideal candidate will be responsible for providing end-user support, assisting in Microsoft 365 management, and working within a structured IT Service Management (ITSM) environment to ensure smooth IT service delivery.Key ResponsibilitiesProvide first-level and second-level IT support to end users (onsite and remote)Administer and support Microsoft 365 services, including:User account creation and managementLicensing and permissionsExchange Online, OneDrive, and Teams supportHandle and resolve service requests and incidents using ManageEngine ServiceDesk PlusPerform troubleshooting for hardware, software, and network-related issuesSupport device setup, onboarding, and offboarding processesAssist in endpoint management using Microsoft Intune (if applicable)Maintain accurate documentation of issues, resolutions, and configurationsEnsure compliance with IT policies, security standards, and proceduresEscalate complex issues to senior IT team members when requiredMonitor IT systems and report any outages or performance issuesWork closely with internal teams to ensure high levels of user satisfactionRequirementsMinimum 3+ years of experience in IT support or Microsoft 365 environmentHands-on experience with Microsoft 365 administrationExperience using ManageEngine ServiceDesk PlusStrong knowledge of:Windows operating systemsMicrosoft Office applicationsBasic networking conceptsExcellent troubleshooting and problem-solving skillsExperience working in an ITSM-based environmentStrong communication and interpersonal skillsTagalog Speaker and must be based in UAEMandatory CertificationsMS-102: Microsoft 365 AdministratorITIL 4 Foundation CertificationGood to HaveSC-300: Identity & Access AdministratorCustomer-focused mindsetAbility to work under pressure and manage multiple tasksStrong attention to detailTeam player with a proactive attitudeTime management and organizational skillsWhat We OfferCompetitive salary packageOpportunity to work in a professional IT environmentExposure to enterprise-level IT systems and toolsCareer growth and development opportunities#J-18808-Ljbffr