ITSM ServiceNow Expert

Ideal candidate for this role is an experienced ITSM professional with strong expertise in service lifecycle management and process optimization, responsible for governing and enhancing ITSM processes across both on-premise and cloud-based ServiceNow environments.Key Responsibilities:Govern and optimize ITSM processes including Incident, Change, and Request Management.Ensure effective service delivery and process compliance aligned with ITIL practices.Drive continuous improvement initiatives across ITSM workflows and operations.Implement and manage change requests, including scripting/configuration where required.Manage and support ServiceNow platform, including MID Server configuration.Integrate systems using APIs and web services.Ensure proper ticket classification, prioritization, and resolution.Troubleshoot issues across ITSM tools and processes.Requirements:Strong experience in ITSM lifecycle and process management.Hands-on experience with ServiceNow (on-premise and cloud).Knowledge of ITIL framework and best practices.Experience with MID Server setup, API integrations, and automation.Basic to intermediate scripting/coding skills within ServiceNow.Strong analytical and problem-solving abilities.#J-18808-Ljbffr