IT Technical Support - UAE National

OverviewThis role is for an experienced and proactive IT Technical Support specialist to join our team, focusing on providing expert technical support, ensuring the continuous operation of IT systems and hardware, and managing the Help Desk function. The ideal candidate has a deep understanding of the IT environment and strong analytical skills to drive service improvements. The ability to lead joint work, take initiative, and communicate effectively is essential. Company: SupportFinity.ResponsibilitiesTroubleshoot complex hardware and software issues.Manage Help Desk team resource allocation and scheduling.Act as a local liaison for technical escalations.Prepare performance reports and conduct statistical analyses of business trends.Manage customer satisfaction surveys to propose continuous improvements.QualificationsBachelor's degree in a related field is preferred.Experience in IT technical support and service management.Strong analytical and communication skills.Job DetailsJob type: Full-time#J-18808-Ljbffr