IT Technical Support Associate Analyst

ResponsibilitiesProvide technical support to onsite and remote users.Manage / monitor IT Service Desk Incidents via call management system.Prioritize and allocate within IT Support teams all requests.Manage User system access for various applications.Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.Ensure all incidents are managed in accordance with targets set out in SLA.Escalate any issues/ outages to IT Service Desk Manager.Work as part of a shift rota.May be required to work as part of an on-call rota.Required Skills (Essential)Three years within support team.Windows 11 support and build experience. ( both OS and pc hardware)Citrix Support experienceActive Directory experienceSCCM ExperienceExchange account maintenanceIncident management skillsExperience with a call management systemExperience with Office 2010/2016, 365Experience with Networking/Patching/Server SupportRequired Skills (Desirable)Microsoft certificationO365 KnowledgeManaging small projects from start to finishWindows 10/11 migration experienceAvaya/Cisco Telephony skillsITIL foundation certifiedAbout Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.#J-18808-Ljbffr