IT SUPPORT SPECIALIST -UAE

A prominent global business messaging solutions provider is looking for an IT Support Specialist for their office based in Dubai.Job Responsibilities:Expertise with messaging technologies: SMS, SMPP, GSMProficiency in Windows/Linux OS.Strong technical support experience, ideally within the telecommunicationsGood knowledge of networking and database technologiesExcellent written and verbal communication skills; collaborative and keen to share knowledge / mentorProviding IT assistance to staff and customers.Training end-users on hardware functionality and software programs.Resolving logged errors in a timely manner.Monitoring hardware, software, and system performance metrics.Maintaining databases and ensuring system security.Documenting processes and performing diagnostic tests.Keeping track of technological advancements and trends in IT support.Requirements:A bachelor’s degree in computer science, information technology, or similar work experience.2-5 years of experience in relevant field.Exceptional ability to provide technical support and resolve queries.In-depth knowledge of computer hardware, software, and networks.Ability to determine IT needs and train end-users.Experience in IT helpdesk software.Experience in documenting processes and monitoring performance metrics.Advanced knowledge of database maintenance and system security.Ability to keep up with technical innovation and trends in IT support.Salary: Upto AED 5000 – All InclusiveWorking Days: Friday Off – Saturday – 9am to 1pm – Sunday to Thursday – 9am to 6pm#J-18808-Ljbffr