IT Support Specialist

About UsFounded in 2003 wevebuilt a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events our work blends logistical excellence with creative ambition to shape moments that matter.We are LINKVIVA creators of experiences that live beyond the day.Our Energy (Values) The 5PsPeople We rise by lifting others.Positivity We see the light even in chaos.Perfection Not flawless. But fearless in chasing better.Pioneering We break molds not rules.Passion We lead with fire in the belly.Why You Should Join UsBe the Backbone of the Business Youllkeep our people connected productive and supported across offices and live project sites.Events-Driven Environment From studios to site offices no two days (or setups) are the same.Ownership & Trust Youllown core systems security and end-user experience not just tickets.Hands-On High-Impact Role Perfect for someone who enjoys switching between service desk support and system administration.About the RoleThe ITSupportSpecialist is responsible forthe day-to-day operation of LINKVIVA s workplace technology across offices and project sites.This role spans end-user support, cloud and collaboration platforms, Apple and Windows device management, networks, storage, telephony, security systems and IT lifecycle hands-on, customer-focused and security-minded; equally comfortable resolving user issues and maintaining core systems.What Youll DoEnd User & Workplace Technology SupportProvide end-to-end desktop support for Windows and macOS including setup, troubleshooting, performance optimization, software installation and peripheral support.Support meeting rooms and collaboration technology including AV systems Barco ClickShare conferencing tools, sound systems, printers (including A0) and shared devices.Ensure meeting rooms and workspaces are always meeting ready.Device & User Lifecycle ManagementManage Apple ecosystem devices (iOS & macOS) using Apple Business Manager and Intune MDM.Execute secure onboarding and offboarding including access provisioning, device issuance, recovery and decommissioning.Maintain accurate documentation and approvals across all lifecycle stages.Cloud & Collaboration PlatformsAdminister Microsoft 365 including Exchange Online user accounts, security settings, conditional access and email policies.Manage SharePoint Online sites, permissions, document libraries and knowledge bases ensuring governance and usability standards.Voice Network & InfrastructureAdminister Yeastar PBX systems including extensions, call routing, voicemail rules upgrades and troubleshooting.Operate and maintain Ubiquiti (UniFi) network environments including Wi-Fi, switches, gateways, VLANs and guest networks.Manage Synology NAS storage, backups, access permissions and security configurations.Oversee Hikvision CCTV and physical security systems coordinating vendors when required.Assets Licensing & GovernanceManage IT assets in Odoo ensuring accurate tracking, audits and lifecycle reporting.Govern IT studio and office equipment from procurement to decommissioning.Administer creative and business software subscriptions ensuring compliance, cost control and renewal planning.Security Documentation & Best PracticeMaintain SOPs, runbooks, knowledge base articles and architecture documentation.Enforce security standards including least-privilege access, device encryption, patching and endpoint protection.Follow change, incident and problem management processes including RCA documentation for major incidents.About YouHands-on and service-oriented with strong technical ownershipCalm, methodical and solutions-focused under pressureSecurity-minded with strong attention to detailComfortable balancing user support with system administrationA clear communicator who enjoys helping people work betterWhat You Need to Apply36 years experience across service desk and systems administrationStrong experience with Microsoft 365 (Exchange Online, Entra/Azure AD basics, SharePoint)Hands-on experience with Apple Business Manager and Intune MDMWorking knowledge of Ubiquiti networks, Synology NAS and IP-based CCTV systemsExperience with asset management systems (Odoo preferred)Understanding of PBX / VoIP fundamentals (Yeastar or similar)Diploma or Bachelors degree in IT, Computer Science or related field (or equivalent experience)Fluent in English (spoken and written)Based in the UAE with full working rightsYour Application Will Stand Out If You:Hold certifications such as MS-900, MD-102, SC-900, Apple Device Support, Jamf, CompTIA or ITILHave supported creative production or event-driven teamsEnjoy working across offices, studios and live project environmentsBring a proactive customer-first mindset to IT supportRequired Experience:IC#J-18808-Ljbffr