IT Support Officer ( UAE National )

Job PurposeThe IT Support Officer will provide high-quality technical support across the organization by delivering reliable first-line IT assistance to employees. The role involves learning internal systems shadowing the current IT team and progressively becoming the primary contact for IT support requests.The position works closely with the Senior Manager Technology to support technology initiatives system rollouts and ensure dependable day-to-day desktop and infrastructure support.This is an excellent opportunity for a proactive customer-service-oriented professional who is eager to grow learn and contribute to a collaborative environment.Key ResponsibilitiesTechnical SupportProvide first-line technical support to employees across all company entities (onsite and remote).Act as the primary point of contact for IT support requests.Troubleshoot and resolve issues related to:HardwareSoftwareNetwork connectivitySystem accessSystems & Infrastructure SupportManage user accounts and permissions in Microsoft 365 and SharePoint.Set up and configure:LaptopsDesktopsMobile devicesSupport meeting room technologies and video conferencing systems.IT OperationsMonitor and maintain IT asset inventory.Maintain documentation of:IT support activitiesIssue resolutionsEquipment recordsConduct routine system and network checks.Projects & Technology InitiativesSupport rollout of new systems software and infrastructure projects.Assist the Senior Manager Technology with technology implementation.Identify recurring issues and suggest improvements.Onsite SupportConduct periodic visits to other company locations to provide IT assistance.Ensure minimal downtime and operational continuity.Governance & ComplianceFollow company IT governance security and data protection standards.Ensure support requests are logged and documented according to service standards.Qualifications & ExperienceDiploma or Bachelors degree in Information Technology Computer Science or a related field.Strong understanding of Windows environments Microsoft 365 and common enterprise applications.Excellent communication and problem-solving skills with a focus on customer service.Additional IT certifications such as CompTIA A or ITIL Foundation are an advantage.Minimum Experience3 years of experience in an IT support or helpdesk role.Strong technical proficiency with Windows Microsoft 365 network troubleshooting and enterprise applications.Excellent communication problem-solving and interpersonal skills.Customer-service mindset approachable patient and solution-focused.Willingness to travel between company sites as required.Curiosity and enthusiasm for learning new systems tools and technologies.#J-18808-Ljbffr