IT Support Engineer

Madre Integrated Engineering Full timeWe are seeking a reliable and technically skilled IT Support Engineer to provide on-site support for Data Center and IT infrastructure operations. The role requires hands-on assistance for server room activities, basic troubleshooting, and end-user support, ensuring smooth IT operations across multiple locations.Provide on-site IT support for users at customer locations.Support Data Center operations including servers, storage, and networking equipment (routers, switches, etc.).Perform basic troubleshooting, device restarts, and cabling activities within the server room.Assist vendors during hardware installations, maintenance, and repairs.Conduct routine data center health checks and report any issues.Respond to on-call requests requiring physical intervention in the IT server room.Diagnose and resolve desktop and PC-related issues efficiently.Ensure timely completion of assigned tasks within defined SLA targets.Travel to project sites as required to support IT operations.Manage and update helpdesk tickets, ensuring proper communication with users and operators.Maintain continuous communication with users to ensure proper issue ownership and resolution.Escalate unresolved issues to relevant internal or external stakeholders.Support and execute tasks assigned by senior IT team members. Requirements Bachelor's Degree in IT, Computer Science, or related field.5+ years of experience in IT support or Data Center operations.Basic knowledge of:Servers and storage systemsNetworking devices (routers, switches)Desktop support and troubleshootingHands-on experience in hardware handling, cabling, and IT infrastructure support.Familiarity with helpdesk systems and SLA-based support environments.Ability to work on-call and handle urgent support requirements.Good communication and problem-solving skills.Valid Qatar Driving License is preferred.