IT Support Analyst

Job Description MS D365 CRM MS Power Automate development MS Power App development IT Infrastructure Security Plan, develop, update, and implement corporate information security standards & guidelines encompassing data, physical & intellectual security to secure the integrity of both IT and OT (Plants) systems. Perform risk analysis to identify any security issues that could lead to loss of data or service unavailability. Perform penetration testing and vulnerability scanning on a periodic basis to identify and patch vulnerable systems. Monitor and identify any unauthorized or suspicious behavior in network traffic (internal and external) and notify the relevant function head to ensure data safety and integrity. Provide technical guidance and training to IT users and design and implement programs for user awareness, compliance monitoring, and security compliance to ensure organization-wide awareness of the importance of securing the network. Coordinate disaster recovery and business continuity planning to ensure backup plans are in place in case of emergencies, protecting data integrity and reliability at all times. Implement, upgrade, repair, and modify or replace information security devices or software to ensure secure access to enterprise files and data elements. Additional IT Help Desk Operations Carry out IT help desk work within department procedures to ensure consistency of service to users. Support users in the use of computer equipment by providing advice, training, and solutions to their problems, escalating the problem to the relevant authority when needed. Provide proactive and reactive end user support and remote support to immediately resolve any end user problems. Answer and log calls from IT users to understand their software application problems and properly issue work tickets for easy identification of the problem. Coordinate with vendors for various tasks such as maintenance of software and hardware devices. Install and configure computer hardware, operating systems, and applications. Set up hardware devices for new employees. Deregister employees and collect all hardware and other items issued to them upon departure or on HR request. Diagnose and solve hardware/software faults according to assigned priority. Handle procurement tasks including solution analysis, product research, vendor communication, and documentation. Policies, Systems, Processes & Procedures Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Continuous Improvement Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement, and cost reduction. Reporting Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards. Proactively protect the integrity, confidentiality, and availability of information in the company's custody or processing, providing regular reports to superiors regarding the effectiveness of network and data security and making recommendations for the adoption of new procedures and technologies as required. Related Assignments The job holder may be required to undertake additional duties reasonably expected and part of the function of the job. Qualifications, Experience & Skills Minimum Qualifications: Bachelor's degree in Computer Science, Computer Engineering, or a related field. Master's degree in Cybersecurity is preferable. Up to date Global Industrial Cyber Security Professional (GICSP) certification is preferable. Minimum Experience: 3 years of relevant experience in a similar role. Job Specific Skills (Generic / Technical): Proficiency in English. Relevant security certifications. Good communication and interpersonal skills. Good knowledge and understanding of business and business processes. Knowledge of vulnerability scanning, firewalls, IDS/IPS, malware, networking, and encryption protocols. Familiarity with ICs (Industrial Control System) security and SCADA systems. Interested candidates may share their updated resume with the subject line: email protected