IT Service manager

We are looking for a IT Service manager “Saudi National” To be responsible for Planning, organizing, controlling, and evaluating IT assets inventory and procurement needs and processes.Key DutiesDay-to-day management of service desk team, coach them, develop their skills and build internal collaboration.Drive ITIL best practices, including and not limited to: incidents, problems, change, assets, service request, service catalogue, knowledge management, SLA, service desk and other ITIL areas.Monitor individuals and drive IT service performance and KPI’sDesign, manage and maintain requests within SLA’s across the entire business.Adopt AZAQ IT processes, measurements, and standards across the group.Hold accountable for all aspects of IT operations services performance issues, problems, and escalations.Work closely with technical, applications and security teams to provide necessary support.Responsible for resolving issues escalated by end users.Manage onboarding/offboarding processes, be the main contact with HR onboarding and recruitment team and hold responsible for all IT equipment, software licenses and accesses preparations.Administrating ITSM tool (Ivanti) and ensure information reliability and up to date.Identify problems and repetitive incidents in IT operations and implement strategic solutions.Audit all IT operations areas, like active users, assets, and assist applications/security teams in their assessments.Plan and lead for end user awareness and training.Proactively enhance IT services with continuous service improvement initiatives.Develop and maintain ITSM knowledge base, SharePoint IT library and training materials.Draft reports/documents such as incident reports, executive summaries, IT communication emails and coordinate with the right channels for publishing.Assist on preparing annual budget for the entire group.Maintain IT equipment, tools and assets and hold accountable.Drive internal IT/Business relationship, improve employee engagement with continual service improvement.Align IT activities with business needs.RequirementsMinimum bachelor’s degree – any IT discipline5+ years' experience in service desk management.Strong analytical, problem-solving and communication skills.Emotional intelligent with excellent leadership ability and team spirit.#J-18808-Ljbffr