JobsAisle
C

IT Service Manager APAC

Check Point Software Technologies

Bengaluru, India₹40,000–₹120,000/moAED 1.8K-5.3K/moToday
IndiaITFull Time

Job Description

Manage a team of 56 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions during the day, including remote management in Singapore. Own the Help Desk KPIs such as resolution time, response time, and reopen rates. Participate in planning and implementing automation and AI solutions for Tier 1