C
IT Service Manager APAC
Check Point Software Technologies
Bengaluru, India₹40,000–₹120,000/mo≈ AED 1.8K-5.3K/moToday
IndiaITFull Time
Job Description
Manage a team of 56 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions during the day, including remote management in Singapore. Own the Help Desk KPIs such as resolution time, response time, and reopen rates. Participate in planning and implementing automation and AI solutions for Tier 1
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