It noc specialist/engineer

Job ResponsibilitiesLog incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics and look to resolve 70+% of all faults and requests.Work within strict SLAs to provide our customers with a timely resolutionProvide 1st & 2nd line support and monitor day to day operations of Network Operation CenterAssist in coordinating and managing end users' escalations and other internal departments of NOC Sev1 and Sev2 issues.Monitors all outages/issues through the return to normal services.Responds to Service Desk telephone calls, emails and personnel requests for technical support in a timely and courteous manner.Provide initial triage of problems impacting services to determine problem source and provide resolutions if possible.Identifies and escalates issues requiring urgent attention by other IT resources or 3rd party vendors to the appropriate resource for expeditious troubleshooting and resolution.CMDB update/tracking.Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.Control and ownership of all 1st line NOC activitiesMonitor and look after all servers and network infrastructure.Take appropriate corrective action or escalation in the event of service (Exchange, Server, Messaging, Application or network) related incident and outage.Engineers are required to maintain incident details, contact with users and all work performed on said incidents in the firm's incident management system.Experience in a system monitoring group performing server level monitoring and troubleshootingUnderstanding of monitoring tools, including but not limited to Microsoft SCOM, Live Maps and other NOC related tools.Knowledge of Windows Active Directory, Microsoft Exchange Server, common applications, and operating environments in an enterprise setting.Solid understanding of network principles as well as basic network troubleshooting skillsOther ResponsibilitiesWorking knowledge of a wide range of datacenter, technologies including Local (LAN) and wide-area networks (WAN): NAS and/or SAN storage technologies. Oracle Technologies, Linux, Microsoft servers, firewalls, and VPN network protocols such as TCP/IP, WINS, DNS, DHCP, SNMP, FTP, HTTP, SMTP, etc.Background in network security, intrusion detection and server monitoring.Minimum of 3 years of experience supporting a 24/7 mission critical IT Infrastructure.Active Directory & MessagingKnowledge / experience with Windows Server, Active Directory, Exchange, and IIS in a large-scale distributed environment.Knowledge of DFA and dual authenticationActive Directory operations.Server & Application SupportIn-depth Knowledge of current and pending Microsoft Windows operating systems.In-depth Knowledge of current and pending Microsoft Windows operating systems.Understand Sharp hardware platforms and surrounding Peripherals.Knowledge of VMware and Microsoft Hyper-VKnowledge of enterprise backup facilities and how they function.Knowledge of Microsoft Share Point, Azure, and cloud technologies.Infrastructure/Networking troubleshootingThorough understanding of name resolution methods like DNS and WINS in a globally diverse environment.Experience and knowledge of wide area / local area networks and with the tools used to monitor / troubleshoot issues.Strong experience with monitoring tools like SCOM and Live Maps and demonstrated ability making use of these tools resolving these issues in complex and globally diverse environments.Experience supporting SIP and/or Vo IPUnderstanding of Local Area Networks and Cisco switching devices.Experience working in an ITIL environment and adhering to strict SLA'sSkillsMinimum bachelor's degree in IT, Computer Science or related fieldITIL Foundation.Certification in Microsoft (MCITP/MCSE/MCTS) and Cloud Computing Technologies is preferredCitrix, AIX, Storage or Server management Certification is preferredMinimum 3 years' professional experience in IT domain, IT Support, Systems or Networking in mid-to-large enterprise preferred.