IT Helpdesk Executive - IT Asset Management and Store InCharge

Job Description As an IT Helpdesk Executive (Store InCharge - Asset Management Focus) at JLL, you will play a crucial role in leading the comprehensive IT Asset Management operations and overseeing traditional store management functions. Here's a breakdown of your responsibilities: **Role Overview:** You will be responsible for managing IT assets from procurement to disposal, ensuring optimal utilization, security, and compliance across all technology resources. **Key Responsibilities:** - **Asset Tracking & Inventory Management:** - Maintain real-time inventory of all IT assets using the ServiceNow platform - Conduct systematic audit procedures for inventory accuracy and regulatory compliance - Track asset location, status, ownership, and configuration changes - Develop standardized asset tagging and documentation protocols - Perform quarterly physical inventory reconciliation and discrepancy resolution - **Procurement & Deployment Operations:** - Coordinate end-to-end IT asset procurement processes - Manage warranty claims efficiently and oversee asset deployment - Facilitate Work-From-Home kit preparation and delivery - Execute annual maintenance contract reviews and maintain documentation - **Lifecycle Management:** - Manage IT asset lifecycle from acquisition to disposal - Monitor and optimize IT asset costs and conduct floor audits - Coordinate smooth asset transitions and implement data sanitization protocols - Process lost/stolen incidents for portable assets and ensure secure disposal - **Reporting & Analysis:** - Generate monthly and quarterly reports on asset status and performance indicators - Develop predictive analytics for asset replacement planning - Create real-time monitoring dashboards for inventory levels - Analyze cost trends and optimize asset allocation - **Security & Risk Management:** - Implement robust physical and cybersecurity protocols for IT assets - Conduct risk assessments and develop asset protection contingency plans - Ensure compliance with security policies and train employees on best practices **Qualifications Required:** - Bachelor's degree in Information Technology, Business Administration, or related field - 3-5 years of experience in IT asset management or inventory control - Proficiency in ServiceNow or similar enterprise asset management platforms - Strong analytical skills and vendor management experience - Technical aptitude with understanding of IT infrastructure If this opportunity aligns with your career goals, we encourage you to apply, even if you do not meet all the requirements. JLL values diversity and is committed to creating an inclusive environment for all employees. As an IT Helpdesk Executive (Store InCharge - Asset Management Focus) at JLL, you will play a crucial role in leading the comprehensive IT Asset Management operations and overseeing traditional store management functions. Here's a breakdown of your responsibilities: **Role Overview:** You will be responsible for managing IT assets from procurement to disposal, ensuring optimal utilization, security, and compliance across all technology resources. **Key Responsibilities:** - **Asset Tracking & Inventory Management:** - Maintain real-time inventory of all IT assets using the ServiceNow platform - Conduct systematic audit procedures for inventory accuracy and regulatory compliance - Track asset location, status, ownership, and configuration changes - Develop standardized asset tagging and documentation protocols - Perform quarterly physical inventory reconciliation and discrepancy resolution - **Procurement & Deployment Operations:** - Coordinate end-to-end IT asset procurement processes - Manage warranty claims efficiently and oversee asset deployment - Facilitate Work-From-Home kit preparation and delivery - Execute annual maintenance contract reviews and maintain documentation - **Lifecycle Management:** - Manage IT asset lifecycle from acquisition to disposal - Monitor and optimize IT asset costs and conduct floor audits - Coordinate smooth asset transitions and implement data sanitization protocols - Process lost/stolen incidents for portable assets and ensure secure disposal - **Reporting & Analysis:** - Generate monthly and quarterly reports on asset status and performance indicators - Develop predictive analytics for asset replacement planning - Create real-time monitoring dashboards for inventory levels - Analyze cost trends and optimize asset allocation - **Security & Risk Management:** - Implement robust physical and cybersecurity protocols for IT assets - Conduct risk assessments and develop asset protection contingency plans - Ensure compliance with security policies and train employees on best practices **Qualifications Required:** - Bachelor's degree in Information Technology, Business Administration, or related field - 3-5 years of experience in IT asset management or inventory contr