IT Help Desk

infinitex is a leading company in Dubai, UAE, operating in the IT industry. We are currently seeking a dedicated IT Help Desk professional to join our team on a contract. This role will play a crucial part in providing technical assistance and support to our internal users, ensuring smooth operations and high productivity.Key Responsibilities:Respond to IT support requests and provide timely solutionsInstall, configure, and troubleshoot hardware and software issuesCollaborate with other IT team members to resolve complex problemsMaintain accurate records of technical issues and solutionsConduct regular system upgrades and optimizationsTrain users on basic IT functions and best practicesRequirements & Skills:Proven experience in IT support rolesStrong knowledge of operating systems and networking protocolsExcellent problem-solving and communication skillsAbility to prioritize and manage multiple tasks efficientlyCertification in IT or relevant field is a plusFamiliarity with help desk software and remote desktop toolsPreferred Qualifications:Bachelor's degree in Computer Science or related fieldAdditional certifications such as CompTIA A+, Network+, or Security+Experience working in a fast-paced environmentBenefits / Why Join Us:Competitive salary of AED 60000Opportunity to work in a dynamic and innovative IT environmentRoom for professional growth and skill developmentCore Technical Skills:Hardware troubleshootingSoftware installationNetwork configurationOperating system managementHelp desk ticketing systemsRemote desktop supportSoft Skills:Customer service orientationTeam collaborationTime managementProblem-solvingAdaptabilitySuggested Tags:IT Help Desk, IT Support, Hardware, Software, Networking, Troubleshooting, Customer Service, Communication, Teamwork, Problem-Solving#J-18808-Ljbffr