IT Field Support Officer

IT Field Support OfficerWe are seeking a highly skilled IT Field Support Officer to join our dynamic team in Abu Dhabi. The successful candidate will be responsible for providing technical support and assistance to our clients in the field. This is a full-time, permanent position with opportunities for growth and development within the company.Key ResponsibilitiesProvide on-site technical support to clients in Abu Dhabi and surrounding areasTroubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other IT equipmentInstall and configure new hardware and software as neededConduct regular maintenance and updates on client systemsCollaborate with the IT team to improve processes and proceduresMaintain accurate records of all support activities and resolutionsCommunicate effectively with clients to ensure their satisfaction and address any concernsStay up-to-date with the latest technology trends and advancements in the industryAdhere to company policies and procedures at all timesQualificationsBachelor's degree in Computer Science, Information Technology, or a related fieldMinimum of 2 years of experience in a similar role, preferably in a customer-facing environmentStrong knowledge of hardware, software, and networking systemsExperience with Microsoft Office Suite and other common business applicationsExcellent problem-solving and analytical skillsExceptional communication and interpersonal skillsAbility to work independently and in a team environmentFamiliarity with ITIL processes and procedures is a plusWillingness to travel to client sites within Abu Dhabi and surrounding areasBenefitsCompetitive salary packageHealth insurance coverageAnnual leave and public holidaysOpportunities for professional growth and developmentDynamic and supportive work environmentIf you are a highly motivated and skilled IT professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team at Star Services LLC and be a part of our success story.#J-18808-Ljbffr